Bupa is a large and well known health insurer. The project was to replace the existing “green screen” call centre quotation and advice system with a web based dashboard GUI.
The project involved:
- Leading a team of two testers in writing and executing scripts for manual testing, functional testing, and regression testing based on requirements and Acceptance Criteria in User Stories.
- Identification of gaps in User Stories and Acceptance Criteria.
- Creation and insertion of test data to the database using SQL, and modified test data to test different scenarios.
- Verification that the integration of new and legacy databases was implemented correctly, and that communication between the two databases was as defined.
- Testing that end-to-end processes were behaving as expected.
- Testing that response times for call centre data retrieval were not slowed down significantly by increasing numbers of users as it was intended to enable several thousand call centre operators to get faster and more relevant data for customers.
- Deployment of new code releases using a Jenkins Continuous Integration tool.
- Raising defects found with instructions for reproduction of issues, including screen shots where appropriate, and demonstrated the defects to the relevant developer.
- Chasing defect fixes for retesting within the sprint, ensuring that commitments were kept.
- Production of sprint end reports for the relevant Scrum Master and Project Manager.
- Demonstration of completed stories to the relevant Product Owner.
Technologies in use were:
Agile, Confluence, Quality Centre, .NET